North America, Digital Support Engineer

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR:

We're looking for a Digital Support Engineer to support our fast-paced, Digital Commerce Technology environment, who is passionate about Nike and technology.

The analyst is encouraged to partner with internal teams and external suppliers to deliver outstanding Technical IT Support for our front-end apps platforms as well as our back-end tools & processes like pricing, order fulfillment, and supply chain.

The candidate needs to be able to look holistically and handle sophisticated technologies through an end-to-end view with a relentless focus on improving our consumer experience. A superb communicator that can understand complex flow diagrams and problems in a simple way and with the ability to translate technical developments during the incident and problem management into the simple business language without technical jargon.

WHAT WILL YOU WORK ON:

If this is you, you'll be working with teams all around the world in a follow-the-sun model, focusing on our North America geography, to support our digital capabilities and to resolve complex and critical issues. You will work on Launches of new and high heat product, you will participate in execution of live ops initiatives and promotion deployments and resolve order management issues among other daily tasks. You will participate in global projects like the Holiday program, Back to School, and SNKRS Day that include risk identification-estimation-remediation summarizing cost and brand impact. You will be involved with small technical projects or initiatives focused on continuous improvement. You will help build a Tech culture that strives for automation and the elimination of manual and repetitive tasks.

A typical day/week will be a combination of reactive & proactive work. On one end you are focused on ensuring the environment is supervised and technical issues (order reconciliation, "click to Ship") are fixed with the right sense of urgency - communicating this effectively to all business and technical partners by demonstrating the existing communication channels. In parallel, you are encouraged to work pro-actively on problem resolution, participate in global projects/programs, and lead smaller technical projects/initiatives to improve the environment. Next to that, you are expected to focus on building the right partnerships, understanding the business processes, aligning to future strategies, and assessing how this could impact the future ways of working.

WHO WILL YOU WORK WITH:

You will be collaborating with the Manager of North America Digital Support. The team consists of team members working for global service providers as well as internal team members. You will also be working with external partners in our product, engineering, and support teams. You will work closely with the Nike Direct business stakeholders during peak and high heat moments.

WHAT YOU BRING:

- Bachelor's degree in Information Technology, Information Security/Assurance, Computer Science, Engineering, or related field of study or equivalent combination of education and experience

- 1-3 years' experience working in an ITIL or LEAN environments.

- 1-3 years' experience in working in ITSM tools like ServiceNow.

- High proficiency writing Oracle SQL statements

- A basic understanding of Technology Platforms: Cloud computing Linux, AWS

- Have knowledge of Digital tools like Splunk, New Relic, Science Logic, Jira, Jenkins, Github

- Have knowledge of, ecommerce and flows: Identity, Checkout, Order Collection, payment, SAP, and fulfillment

- A strong desire to deliver outstanding customer experiences, obsess over the quality of services being delivered, and be relationship-oriented through clear and proactive communication.

- Self-motivated, with a high sense of accountability, vitality, and drive

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.