Onboarding Ecommerce Site Manager

About Trove Recommerce

Recognized by FastCo in 2022 as one of the World Changing Ideas Awards and in 2020 as one of the World's Most Innovative Companies, Trove powers resale as a channel for the world's most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. We power the technology, operations, and analytics enabling retailers to stand up a scalable and profitable branded recommerce channel.

Our end-to-end item intelligence optimizes every step of the circular journey and transforms complex logistics into a joyful customer experience, adding to brand equity without increasing carbon emissions. Building and implementing this technology can’t come soon enough, resale is growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail **. 

A certified B-Corp, we power in-store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, Lululemon, Levi’s, and Allbirds with the mission of accelerating the shift to a new era of conscious commerce essential to a sustainable future. 

**Source: The Consumers Behind Fashion’s Growing Secondhand Market,  BCG, 2020. Source: Trove Data

About the Onboarding Ecommerce Site Manager

Reporting to the Senior Onboarding Manager, and working closely with the Onboarding and Product teams, you will manage the implementation of our new partners’ recommerce websites by managing all configurable elements of the site experience, liaising with the partners and continuously refining the site management onboarding playbook. This role will ensure our partners and their customers are delighted with Trove’s offering and set new programs up for success from launch.

What You’ll Do 

• Manage the site implementation of Trove’s new partners, working closely with Product & Design teams during the site design, build, testing and launch phases.
• Manage site configurations, including transactional emails, landing pages, resale & trade-in funnels so they are optimized for UX and program efficacy. 
• Manage external partner asset delivery timelines against overall onboarding project plan
• Leverage knowledge of the brand, customer behavior and catalog to define  site search & merchandising best practices for maximum conversion.
• Work with Product to influence product offering and tooling strategy
• Drive process improvements to the onboarding playbook to launch new partner sites more efficiently

Experience You Bring

• Experience in ecommerce, site marketing, design, or merchandising roles
• Demonstrated experience managing an ecommerce site (ecommerce production)
• Demonstrated experience supporting technical product roadmaps, implementing software applications and/or providing strategic advisory services
• Experience driving partner-facing cross-functional initiatives to deliver results
• Self starter and effective at time & task management, ability to look across landscape and prioritize and execute
• Attention to detail. Does not let details slip through the cracks or derail a project
• Persistence. Demonstrates willingness to go the distance to get something done
• Proactivity. Acts without being told what to do. Brings new ideas to the company
• Communication. Interacts with Trove partners with professionalism and confidence
• Consultative. Uses prior learnings to recommend best site experience to partners.
• Self-starter with well-developed interpersonal and influencing skills
• Comfortable in an ambiguous, fast-paced and high-growth start-up environment

Bonus Points If You Have

• Ecommerce experience
• Brand or retail experience
• Design experience
• Site marketing or SEO experience
• Experience with CMS tools such as builder.io, Prismic, etc. 

Why Work Here? 

• Flexible Remote Workplace- Trove’s flexible schedule and remote workplace allows employees to take control over their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.

• Flexible PTO -Our unlimited vacation company policy allows employees to take as much leave as they need. Employees need time to rest and enjoy themselves outside work. Putting a cap on this important time doesn’t help our effort to achieve high levels of employee satisfaction and productivity.
• 401K- Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan with a company match. 
• Medical- Trove covers 100% of employee monthly premium. 
• Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
• Learning Fund- Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives. 
• Partner Discounts- Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen Fisher
• Mission Driven- Work alongside passionate people to build the leading recommerce infrastructure and  the circular economy.

Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.

Trove requires all employees to provide proof of a COVID-19 vaccination as a condition of their employment, subject to exemptions for sincerely held religious beliefs, or medical reasons.