Payments Officer

At SwissBorg our mission is to build a spectrum of investment experiences that help people redefine wealth. Our app has over 790000+ verified users offering the best price and liquidity across 16 fiat currencies to buy 100+ cryptocurrencies. Users can earn yield diversify their portfolios with our themed crypto bundles and gain access to exclusive alpha investment opportunities. Our community is rapidly expanding with more than $1.4 billion in assets held in the app and over 51000 premium users.

Join us in shaping the future of finance pushing the boundaries of what's possible and transforming the way people manage their wealth. Whether you’re in Austria or Taiwan and whether your portfolio is worth one dollar or a million SwissBorg provides the best tools to learn about digital currencies and manage your wealth effectively.

Join the team to help revolutionise the world together!

This role will ensure that all users of the SwissBorg service have a smooth and pleasant experience when depositing or withdrawing funds by ensuring payments related tasks are done in an efficient accurate and timely manner.

What you’ll be doing:

• Become the expert of all payment related activities

• Attentively process all manual transactions in compliance with regulatory requirements department procedures etc.

• Oversee day-to-day card operations including transaction monitoring

• Manage chargeback and dispute cases ensuring timely resolution

• Maintain an up to date knowledge of all things related to SwissBorg payments and services

• Suggest ideas for more efficient solutions for workflows back office and other aspects of the setup

• Collaborate with product teams as needed  (ie: feedback about improvement areas ability to test new features etc.)

• Ensure the highest level of compliance with internal and external requirements in the payments process

• Work closely with compliance to help prevent fraud

• Payments related problem solving

• Support the onboarding of new specialists

• Assist teams in setting and monitoring KPIs that support the improvement and growth plan

• Assist in special projects and other duties as needed

• Work based on a rotating shift pattern

What you might bring:

• Minimum Bachelor's Degree in a related field

• Previous experience in payments processing is required

• 3+ years of experience in card operations payments or a related field.

• Experience working with Mastercard Visa or any other similar payment networks is a strong plus.

• Familiarity with various payment systems and software international experience is a plus

• Familiarity with payment gateways processing and related compliance requirements

• Strong interest in digital assets and blockchain technologies

• Prior experience in FinTech or financial services is a strong plus

• 2-4 years of experience in a high-growth startup environment preferred

Why you should apply:

- Freedom to build the company of your dreams

- Learn with (super cool) experts in finance engineering AI psychology and business

- BORG bonus based on our meritocratic system

- Flexible working hours

- 25 working days of vacation + local holidays

- We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work

- Annual company and team retreats - We'd love to see you at the next one!

- Continuous learning and development opportunities

If our job description speaks to you but you don’t feel like you meet 100% of the requirements apply anyway! You may have skills we didn’t even know we needed.

At SwissBorg we embrace diversity. We strongly believe that getting the best outcome requires different perspectives and backgrounds. We’re committed to openness curiosity and creating an inclusive culture because we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone!

Familiarising yourself with our product is crucial for anyone looking to join our team. Please make sure to test the app explore our blog for the latest developments and follow our Careers Page LinkedIn and X for regular company updates!