Professional Services Engineer

Yubico the inventor of the YubiKey the world's first and leading security key makes secure login easy and available for everyone. The company was founded in 2007 by Stina and Jakob Ehrensvard and recently went public on Nasdaq First North Growth Market Stockholm: YUBICO. Customers include 30% of Fortune 500 companies hundreds of government agencies and millions of individuals in over 160 countries relying on Yubico technology to secure access to computers online services and mobile apps. The company is located in 14 countries with headquarters in Stockholm Sweden and Santa Clara CA. . We are a diverse multinational fast-growing company fueled by a strong company culture and our mission to make the internet safer for all.

At Yubico we offer:

Freedom and Flexibility: At Yubico we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a diverse equitable and inclusive workplace where everyone feels like they belong. Aligned with this our employees have created some pretty cool Employee Resource Groups: YubiPride YubiBIPOC YubiSustainability and YubiWomen. Additionally Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here ).

Social Connection: Relationships and connectedness matter and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters set goals and most importantly host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here .

The Role

Yubico is seeking a Professional Services Engineer who will be responsible for architecting configuring and deploying customer solutions for Yubico’s products in the field. You will provide technical consulting expertise to customers across a wide range of sizes and industries to assist them in implementing and integrating YubiKeys into their organizations.

The role has a varied and dynamic set of responsibilities:

-> Hands-on consulting projects

-> Leading technical assessment workshops

-> Creating custom strategic technical roadmaps

A successful candidate is an experienced engineer with a consultative approach extensive experience with enterprise architecture and the ability to research deliver and communicate successful solutions based on unique customer requirements.

Tasks & Responsibilities:

• Provide technical consulting implementation integration support and project delivery for enterprise clients in the commercial and public sector environments.

• Serve as a subject matter expert on Yubico’s products and the ecosystem in which the YubiKey integrates with vendors and platforms such as Okta Ping Duo Entrust Intercede HYPR Google Workspace Microsoft Entra ID Active Directory and Active Directory Certificate Services.

• Liaise with technology partners to investigate and resolve issues with YubiKey integrations depending on tech partner solutions.

• Deliver successful architecture planning configuration deployment and consulting engagements.

• Write technical integration and implementation guides best practices and white papers in support of client engagements.

• Establish and maintain technical credibility with prospects and existing customers.

• Build strong relationships with customers and look for ways to solve additional use cases in the business with Yubico products or services.

• Actively communicate within Yubico Solutions Engineering and Sales with respect to evolving customer requirements in the marketplace.

• Support and help to grow an amazing work culture and environment.

• Be comfortable with the rapid nature of a young innovative company.

• Able to meet billable utilization goals and targets.

• Work with customers remotely and in person.

• Limited travel may be expected in this role.

Basic Qualifications:

• 7+ years of experience in similar roles such as Professional Services Solutions Architecture Security Consulting and Software/System Engineering.

• Extensive knowledge and experience in supporting the technology and processes in the Authentication domain and controls programs.

• Able to troubleshoot and analyze enterprise technologies including network infrastructure virtualization and web applications.

• Experience managing and troubleshooting Windows AD AD CS and PKI infrastructures

• Experience implementing and troubleshooting solutions deployed in some of the following operating systems:  Windows MacOS Linux iOS and Android.

• Excellent problem-solving abilities and ability to communicate clearly both written and orally including experience with technical writing.

• Excellent presentation skills and ability to speak to multiple audiences (i.e. executives business technical).

• Proven project management skills with the ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary.

• Self-motivated with a drive to learn and adapt to challenges as well as collaborating with a geographically dispersed team.

Preferred Qualifications:

• Knowledge of commonly used security technologies and protocols including multi-factor authentication Single Sign-On VPN RDP and various protocols and standards such as OATH SAML OpenID ADFS FIDO/FIDO2 WebAuthn X.509 Federal PKI.

• Understanding of PIV PIV issuance and Credential Management Systems (CMS).

• Experience with Identity and Access Management vendors like Microsoft SailPoint Intercede RSA etc.

• Experience implementing and troubleshooting solutions including VDI VPN and CyberArk.

• Experience administering tier zero identity infrastructure that provides AAA services such as Active Directory Entra ID and RSA.

• 3+ years of programming experience in one or more of the following: Python C Java C++ C# PowerShell scripting.

• CISSP Certification.

$135000 - $155000 a year

Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work.

This role has the annual salary range of $135000 to $155000 for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations the compensation range will be based on the data for local cost of labor provided by the Economic Research Institute.

Final compensation is also based on a number of factors including but not limited to  job-related knowledge skills and experience.

#LI-AS1

#LI-Remote

Our U. S. benefits are designed for your overall well-being:

Health coverage. We’ve got you covered with top of the line health plans including dental and vision. We pay 100% of your premium and 85% for your family.

Retirement plan . Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.

Wellness reimbursement . We provide you with $100 monthly reimbursement that you can use on your gym membership a massage or your favorite online fitness classes.

Learning and development . We encourage your professional growth and offer a yearly development stipend of $3000 and mentorship program.

Time off. We offer a total of 15 vacation days plus 10 holidays and 7 sick days a year.

Paid parental leave. We love welcoming new members to our YubiFamily! You will have 8 weeks paid 100% so you can take care of your new family.

Commuter Benefits . If you need to commute to the office we offer commuter benefits.

Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice stay humble and have fun and never take yourself too seriously.

We are an equal opportunity employer we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity or expression age marital status religion national origin disability protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

Personal data submitted through this form is used for managing Yubico’s recruitment activities which include facilitating any application you make setting up and conducting interviews and tests for applicants evaluating and assessing results and selecting candidates and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice . We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to we will keep you informed of other opportunities at Yubico. We do this in various ways including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at [email protected] to let us know and we will delete all such information. Providing your personal data is voluntary but necessary to join our talent community and if you do not agree to provide your data we will not be able to consider you as part of our talent community.

As part of providing the requested service we will transfer your data to be processed by Lever Inc . a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices including the lawful basis for processing of personal data how to lodge a complaint with the supervisory authority and how to contact Yubico to exercise your data subject rights. In this notice when we refer to 'Yubico' 'us' 'we' or 'our' we mean the Yubico group company or companies that you apply to or correspond with and which are responsible for any personal data collected about you.