Saas/Cloud Operations Specialist

NetX is a leading provider of DAM software for museums, heritage, and businesses from around the world. We're a smaller company located in Portland, Oregon. We're a passionate, collaborative team that believes in building not just software, but also relationships with our customers. This endeavor started more than 20 years ago, and continues to grow, thrive and excel. We are currently looking for the right person to grow with us as we expand our customer base. Visit www.netx.net to learn more about us.

NetX is looking for an experienced Saas/Cloud Operations Specialist to work with our SysOps team. We're planning a SaaS product transition from a fairly monolithic hosted application to a more cloud native deployment. This role will partner with Development and Product to ensure that it is a smooth and careful transition. Our ideal candidate will have previous experience working as a Systems Engineer, knows how to code, and is familiar with modern systems concepts, tools, and design patterns. We would like to hire a specialist with a track record of continuous improvement and dependable delivery.

Responsibilities

• Ensure 24x7 incident response, incident root cause analysis, post-mortems, and adherence to SLAs.

• Deploy automation solutions to recurring problems/requests - automate all the things.
• Support our systems management toolchain. (Gitlab, Ansible, Docker, and others).
• Define key operational metrics, develop reporting infrastructure and cadence, set targets, and continuously improve. Provide operational metrics weekly to Leadership.
• Define and maintain requirements for monitoring/alerting/logging, triage and resolution.
• Support a growing farm of nearly 200 production SaaS deployments (some deployed in AWS), including infrastructure, tools, configuration management, automation, Identity & Access Management.

• Be a strong advocate for our customers, end users, and stakeholders.
• Work closely with the Development and QA teams to ensure new services are supportable on day one.
• Participate in design reviews.
• Lead team meetings, approve change management requests, review pull requests.
• Produce and maintain documentation and records relevant to the areas of responsibility.

• Own long term strategy for Systems Operations.

Requirements

• Associates degree or its work experience equivalent
• 3+ years as an individual contributor on an IT Operations or Engineering team where writing code was part of your role.

• Must have experience with Linux, Ansible and Kubernetes.
• Experience with automation, infrastructure as code, and configuration management,.
• Demonstrated financial acumen; ability to set and manage a budget.
• BS in Information Systems, Computer Science, or another STEM discipline strongly preferred.
• Any previous knowledge of Digital Asset Management (DAM) products is highly desirable
• Experience in working with graphics software such as Adobe Creative Suite series, multimedia software, or image and/or video transformation.

Ideal Domain Knowledge

• Python, Java, Bash
• Ansible
• Linux

• Kubernetes management including common third-party components like CertManager, Traefik
• Docker, including image development, registry management
• Gitlab source control and CI/CD pipelines
• Prometheus/Grafana
• Loki log management

• AWS services expertise in IAM, EC2, EKS, S3, CloudFormation; familiar with other services; certification a big plus
• Icinga
• Firewalls
• DNS
• Operational management of any/all of Tomcat, Redis, MySQL, Solr

• Object storage

Benefits

We offer a competitive salary along with a benefits package that includes:

• Medical, Dental, and Vision Insurance
• Life and Short/Long Term Disability Insurance
• 401k Retirement with Employer Match
• PTO

• Paid Holidays
• Commuting Expense Assistance
• Flexible working arrangements