Sales Operations Analyst

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
We are seeking individuals with an eye for detail a can-do attitude team player approach and the ability to excel when timelines are tight. You will work within our EMEA Sales Operations team to support the sales process of our sales organization. If you like the energy of a fast-paced sales team and love working in the details you are the person we need.

We are looking to add a Sales Operations Analyst to our high-performing Sales Operations team. Ultimately this role will become a first point of contact for the regional sales organization to support in all aspects of Apptio and IBM’s end-to-end internal sales processes. We look for each member of our Sales Operations team to become the primary subject-matter-expert supporting our sales team in overcoming sales process and customer challenges­.

What We Want You to Do

Order Management

• Process review and maintain data integrity of sales orders for completeness and accuracy and alignment between IBM and Apptio systems.
• Work cross-functionally and globally within Apptio and IBM to resolve order-related issues business and data challenges and respond to escalation and exception requests.

Data Management & Analysis

• Assist with ad hoc reporting and dashboard requests for sales and sales leadership.
• Maintain Apptio Salesforce data cleanliness in alignment with IBM systems through execution of proactive review cadences SFDC reporting and dashboard creation and monitoring.
• Support sales team members and sales leadership with forecast management cadences and regular monitoring.
• Work collaboratively to support EMEA account and opportunity hygiene on an ongoing basis.

Project Management

• Work with leadership and cross-functional groups to collaborate and implement on major sales-related projects.
• Proactively search for areas to improve our seller productivity and operations with data systems analysis white space analysis and highlighting process gaps.

Enablement

• Act as an SME supporting Apptio and IBM sellers with training on quoting systems and operational processes related to the sale of Apptio products.
• Support as a change management agent with training of new systems processes and engagement efforts between Apptio and IBM sales.

Required Technical and Professional Expertise

• Minimum of 2-4 years experience in a Sales Operations Deal Desk or Finance role.
• Strong Salesforce.com experience
• Understanding of Quote to Cash procedures.
• Ability to learn new tools and applications quickly.
• Demonstrating high-level problem-solving skills and analytical skills.
• Strong attention to detail.
• Inclined to work collaboratively with other departments and peers.
• Flexible work hours during peak demand
• Ability to work within a fast-paced high-change environment with the ability to manage multiple tasks at one time.

Preferred Technical and Professional Expertise

• Hold a Bachelor Degree or higher degree from a University.
• Experience working in start-up as well as larger organizations. Acquisition experience a bonus.
• Previous experience working with sales at a SaaS based company.
• Have a solid understanding of the sales process techniques and strategies.