Senior Transaction Risk Analyst

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy thrives on winning and servicing our 20M+ businesses with our commerce/ payments suite of products to increase sales and profits. The commerce suite includes products we sell online (Woo Commerce Store, Online Store), on Marketplaces, via Social, in-person at their brick-and-mortar store, over the phone, and more.

As part of the Commerce team, the GoDaddy Payments Risk organization helps ensure a healthy and compliant merchant portfolio. We work hard to protect the commerce platform while providing our merchants with a world-class experience with minimal friction. The ideal Senior Transaction Risk Analyst candidate possesses the ability to navigate ambiguity with ease and strong decision-making skills.

What You'll Get To Do

• Work in a fast-paced queue environment to review high-risk signals, transaction activity, and account activity for merchant payment processing accounts
• Mitigate risk and fraud exposure through detailed merchant investigations by collecting and analyzing business, account, and applicant information/documentation
• Identify and flag developing fraud and risk trends
• Support risk operations team to review and resolve complex investigation escalations
• Support management with additional workflows as needed
• Support concurrence and approval of Risk Analyst decisions
• Provide feedback and solutions to help improve our risk workflows and to support our merchants with a seamless world-class experience
• Partner with product, engineering, and other platform teams to improve overall Risk processes and products
• Maintain production and quality operational targets
• This position will have a schedule of Thursday - Monday from 9:00AM - 5:30PM PT
• Onboarding and training will be Monday - Friday from 9:00AM - 5:30PM PT

Your Experience Should Include

• 4+ years working with risk within the payments or eCommerce industries
• 4+ years working in the fraud or risk industry
• 3+ years working in a queue-based environment or support environment
• Strong ability to make decisions on high-priority cases with large financial implications
• Demonstrate a customer-first mentality
• Strong willingness to learn and expand fraud and credit risk knowledge
• Demonstrate strong ability to work collaboratively with multiple teams across the company
• Ability to navigate ambiguity in a fast-paced work environment
• Ability to take initiative with minimal direction
• Ability to mentor and oversee Risk Analyst decisions/workflows

We've got your backWe offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About usGoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us .

At GoDaddy, we know diverse teams build better products-period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day-focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page .

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.