Manager, IT Support

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

Job Description

Duties and Responsibilities

• Responsible for all Level 1 support for all current and future production systems, and Level 2 & 3 support for a subset of these systems
• Ensure that related hardware, software and other components are properly selected, developed, implemented, tested and deployed
• Monitor systems to detect deficiencies, and recommend changes and solutions
• Estimate resource requirements and implementation costs
• Present management with proposals or presentations identifying system needs, outlining return on investment
• Further business objectives through interactions with other department managers, external consultants, and software and hardware vendors
• Provide status reports to senior management at agreed-upon cadence and scope
• Supervise system support specialists, providing direction and guidance
• Be able to explain computer system projects to executives and other non-technical employees in a manner they can understand
• Interact and build productive relationships with operations, marketing, legal, product, HR, finance/accounting, and other departments
• Work directly with third party vendors and SaaS providers to assure system configuration, availability, security, etc.
• Work directly with parent company IT Security associates to assure that all audits, security requirements, monitoring, scans, reporting, and other security measures are completed on time and to established specifications
• Work closely with key support vendors to assure that support operations and issues flow seamlessly between teams and meet established SLAs
• Contribute to cross-channel initiatives that address customer needs, create competitive advantages, close gaps, and build continuity of experience for customers accessing California Closets through multiple digital properties or devices
• Partner with functional leads and third-party vendors to define and prioritize use cases, create detailed requirements, define and prioritize user stories that can be used to create product specifications and architecture
• Work collaboratively with other technology partners in development, Quality Assurance, Application Development, and colleagues within California Closets to build capabilities and features that will be available on multiple platforms
• Identify technology trends and product analytics opportunities for California Closets based on user, business, marketing & tech inputs – with a thorough understanding of the California Closets Digital strategy and vision
• Identify opportunities to improve process with proposed solutions
• Mentor and coach junior product team members and manage consultants and vendors (as required)

Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years related experience with 7+ years of total experience.
• Technical proficiency and strong leadership capabilities, with a background in both computer systems and business management
• Familiarity with Agile development methodology Strong organizational and communication skills
• Understanding of Retail

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy: https://www.californiaclosets.com/privacy-policy/

Terms and Conditions: https://www.californiaclosets.com/terms-conditions/