Senior User Experience Researcher

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fifth year in a row as ranked by Deloitte!

Why This Role is Exciting

User experience is at the forefront of how we create intuitive, innovative, and admired products that our customers love. Researching and understanding our users’ needs, behaviors, and personal goals is an integral part of AuditBoard's success in designing and developing industry-leading products that deliver value for the people who use them, and for AuditBoard’s businesses. 

As an UX Researcher, you’ll help build and shape our discovery and research process. You play a critical role to collaborate with product designers, product managers, and engineers in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as interviews, diary studies, participatory workshops, ethnography, surveys, usability testing etc. and drive impact at all stages of product development. 

Responsibilities

• Work with key stakeholders including designers, researchers, product managers and engineers to identify and develop research objectives, goals, timelines and execution plans in a fast-paced, rapidly changing environment.

• Define, plan and conduct independent research on multiple aspects of products and experiences to drive actionable changes in AuditBoard's growth strategy.

• Collect and analyze user behavior through various research methodologies such as  ethnographic research, behavioral research, focus groups, diary studies, user interviews, surveys, usability testing,  journey mapping, benchmark studies, A/B testing etc. to aid in the formulation of insights that influence our product strategy/roadmap and improve our user experience across multiple products.

• Influence, coordinate, and partner closely with product design and product management to democratize and drive continuous product discovery and user research processes.

• Advocate research findings to diverse audiences through good-quality reports and presentations.

Attributes for a Successful Candidate

• Master’s Degree (or foreign equivalent) in Anthropology, Human Development, Human-Computer Interaction (HCI) Human Factors, Psychology, Sociology, or a closely related field.

• 3 years of work experience in market product, customer, user experience, or a closely related occupation.

• Experience defining, planning, and executing research studies including outlining of objectives, goals, audiences, segments, metrics, and timelines.

• Experience with digital product development, user experience research & design, HCI concepts, and qualitative & quantitative research methods and tools.

• Knowledge of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.

• Experience in fostering and developing research aptitude and competencies among development partners and leadership stakeholders.

• Experience with Qualtrics and Figma for research planning, program/project management, digital workshops, reporting and analysis for software development.

• Experience working with and presenting research results to senior stakeholders.

Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered. Expertise/knowledge may be gained through employment experience or education. Such expertise/knowledge cannot be "quantified" by "time."

5% domestic travel is required for this role.

Telecommuting is permitted.

Compensation Range

$124,000-$159,000

AuditBoard, Inc. is an equal opportunity employer.

How to apply: For this role, please send your resume to [email protected] with “Sr. User Experience Researcher”

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!

• Live your best life (LYBL)! $200/mo for anything that enhances your life

• Remote and hybrid work options, plus lunch in the Cerritos office

• Comprehensive employee health coverage (all locations)

• 401K with match (US) or pension with match (UK)

• Competitive compensation & bonus program

• Flexible Vacation (US exempt & CA) or 25 days (UK)

• Time off for your birthday & volunteering

• Employee resource groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including: employee data, customer data, company financials, and proprietary product information.

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