Service Information Developer - Chassis/HVAC

Description

This role is categorized as hybrid . This means the successful candidate is expected to report to [ Cole Engineering Center Podium, Warren MI] three times per week, at minimum [or other frequency dictated by the business

The Service Information Development team represents General Motors to develop mechanical service information repair and replacement procedures, to implement service strategies that improve the serviceability of GM vehicles, and to support warranty cost avoidance cases. In addition, our team identifies, develops, and releases service information in accordance with all vehicle launch milestones for assigned global and GMNA (General Motors North American) vehicle programs.

Responsibilities:

• Develop and author mechanical service information procedures and related technical content for the following commodities:
• Chassis, HVAC, Powertrain, Body, Interior, Exterior.
• Edit existing content as required and assist in the resolution of content ownership globally.
• Use Teamcenter and Vis Mockup to create graphics from math data and Arbortext to develop the text of the procedures, crafting and using text strings when applicable.
• Handle publication content by section, subsection, and information type.
• Maintain contacts with the Design and Process Technology group for engineering math data availability issue resolution.
• Work with other department functions and suppliers to implement cost reduction, methods improvement, product improvements, math improvements, while supporting all department programs.
• Provides technical direction to support personnel, as required.
• Communicates information to and from internal and external customer organizations.
• Stays abreast of new technology and driven practices.

• This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Additional Description

Required Qualifications:

• Proficient with use of MS Excel, MS Word, and/or Arbortext
• Minimum 2 years dealership and/or technical writing experience
• Knowledge using CAD visualization techniques.
• Strong analytical ability to handle large data sets and to develop required outputs.
• Strong organizational skills.
• Comfortable within a dynamic business environment
• High level of interpersonal and communication skills coupled with the ability to clearly articulate sophisticated subject matter
• Ability to work collaboratively or independently in a production-based environment with alignment to delivery schedule timing.

Preferred Qualifications:

• Bachelors Degree in Automotive, Engineering or related
• Automotive technician experience, powertrain and/or chassis areas
• Illustration and graphics development skills
• Experience using Teamcenter
• Experience using NX, Catia V5, or other Computer Aided Design Software Programs

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

About GM

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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