ServiceNow Solution Architect

Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as a ServiceNow Solution Architect and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.
If you're ready to play a key role in expanding ServiceNow usability at scale, reducing platform sprawl, increasing customer satisfaction and driving automation in a dynamic and innovative environment, we want to hear from you!
This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

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Responsibilities

• Architect and design ESM
• Collaborate with stakeholders to comprehend their needs and design solutions that fulfill their requirements
• Stay up-to-date on the latest ServiceNow and ESM trends and technologies
• Work with other teams to elaborate on ServiceNow integration with other systems and processes
• Provide technical support to developers from architectural standpoint

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field
• 5+ years of experience in IT Service Management / Help desk and IT Ops platforms
• Expertise with ServiceNow
• Strong understanding of ITIL and other ITSM frameworks
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• English level - B2+

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.