SR COMM TECHNOLOGIES ENGINEER

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The SR COMM TECHNOLOGIES ENGINEER is responsible for the operational oversight of all SHC Communication Technologies solutions, system architecture, engineering evaluations, and application support. The SHC applications and user base are distributed amongst the other organizations of Stanford Medicine and thus the SR COMM TECHNOLOGIES ENGINEER will be responsible for maintaining strong communication, collaboration and partnership across these organizations regarding Communication Technologies solutions to ensure our end user experiences are streamlined. The SR COMM TECHNOLOGIES ENGINEER will work with service leads and technology owners to guide continuous improvements (using Lean and other process improvement techniques) to the Communication Technologies processes. Additionally, in collaboration with other subject matter experts, the SR COMM TECHNOLOGIES ENGINEER will document current state architectures. This person must work effectively with clinical and non-clinical team members from all levels of the organization to achieve the stated objectives.

Locations
Stanford Health Care

What you will do

• Support Communication Technologies services and solutions
• Responsible for maintaining a library of system and technical design documentation, operational documentation, and service documentation for Communication Technologies solutions
• Define, monitor and report on Communication Technologies services metrics
• Work with IT Services leaders as well as Clinical and Business leaders to help SHC meet its clinical and business needs while increasing adoption of Communication Technologies services
• Lead the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures
• Clearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organization
• Treat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practices
• Gather functional/business requirements and definitions for Communication Technologies service improvements
• Design and integrate Communication Technologies systems for existing and future environments
• Must have demonstrable engineering, deployment, configuration, administration, and troubleshooting experience with Communication Technologies equipment and software, with a high emphasis on hands-on design and implementation experience.
• Interface with SHC departments to provide technical advice, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment.
• Ensure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutions

Education Qualifications

• Bachelor's Degree Bachelor's degree in work-related field/discipline from an accredited college or university or equivalent experience

Experience Qualifications

• Five (5) to Seven (7) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Proven experience supporting Information Technology related projects from design phase through implementation and post go-live support.
• Experience supporting users in all technology areas
• Reliable, independent worker; needs limited managerial oversight
• Well organized, structured, self-motivated, team player
• Strong communication skills (strong command of the English language, written and verbal)

Licenses and Certifications

• CCNA - Cisco Cert Network Assoc
• Infocomm - Certified Technology Specialist (CTS) preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.