Sr Studio Design Lead

Experience Operations (XO) is a functional group within Genentech Business Operations (GBO) comprised of experts who partner across Commercial, Medical Affairs, and Genentech Access and External Affairs (CMG) to strategize, design and orchestrate seamless, consistent and meaningful experiences for Patients, their Healthcare Partners, and our Employees who serve them.

Within XO, the Experience Design team serves as a strategic pillar within the Engagement and Experience Design organization. This team focuses on key projects, initiatives, and deliverables that provide both strategic value and high impact to our patients and customers.

The Genentech Experience Design team is seeking a Sr. Studio Design Lead to support the development of a human-centered design practice. The Sr. Studio Design Lead works as both a hands-on designer and UX evangelist, charged with implementing Design Thinking, conducting UX research, creating engaging designs, and providing oversight to vendor teams. Our patients and customers are foundational to EVERY effort we undertake and as the market shifts, the design practice will continue to adapt to new customer behaviors. Therefore, a key part of this role will include the ability to provide education for the greater community, support a foundational governance model, and collaborate with stakeholders, while providing oversight for vendor initiatives. This role will report to the Director of Experience Design and serve as a leader within the physical and digital design studio.

Job Accountabilities:

• This role will be accountable to execute on the Experience Design annual roadmap that will include projects and initiatives across Physical, Social, Digital, and Virtual environments via in-person and digital interactions.
• Working with patients, potential patients, advocates, caregivers, customers, employees and third-party partners to develop customer experience insights, data driven problem state validation, design experiences, create and deploy prototypes, perform vendor oversight, evangelize design thinking principles and maintain design quality assurance in support of implementation.
• This role will be responsible for to support the development of the Human Centered Design practice at Genentech and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities:
• Patients, Advocates, Caregivers, Customers, Employees
• Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)
• Position is based in South San Francisco. Relocation benefits are not available for this job

REQUIRED EDUCATION, EXPERIENCE, & CERTIFICATION

• Bachelor's degree or Professional Certification/Diploma from an accredited School in the following disciplines: Design, UX, Human-Centered Design, Service Design, Interaction Design or similar design disciplines.
• At least 8 years previous work experience in the following disciplines: Human-centered design, UX design, Interaction design, Design Thinking, and SDLC, UX Strategy, UX Research, Design Studio leadership with the ability to manage complex UX projects and vendor teams.
• CX Insights - In-person and Digital Facilitation
• Wireframing in low and high fidelity
• Touchscreen, Mobile, Conversational (Ai) and Responsive Design
• Willingness and ability to travel, as needed, up to 10%.

Preferred Capabilities:

• Project Management, PMP Certification
• Design Thinking, Human-Centered Design, UX Design Methodologies
• Design Tools: Creative Cloud, Sketch, InVision, XD, Axure Certifications
• UX Tools: Smaply, UserZoom, User Testing, Prototyping
• HTML/CSS/JS
• Analytics: Adobe Analytics, Medallia, Social Studio, Talkwalker or similar
• Content Management: AEM, CQ5 or similar
• Process mapping, Mind mapping, Visio, or similar
• Journey Mapping, Mind storming, Brainstorming, Game storming
• Professional Certification/Diploma from an accredited School in the following disciplines: Design, UX, Human-Centered Design, Service Design, Interaction Design or similar design disciplines.

KEY ABILITIES & KNOWLEDGE AREAS

• Ability to structure resource plans and disseminate information to global teams
• Ability to convert information architecture, product requirements, and customer data into strategic forward-thinking designs.
• Knowledge of Agile methodology to include requirements documentation
• Knowledge of user experience design, design thinking, and human-centered design.
• Knowledge of the product development lifecycle.
• Knowledge of Journey Mapping, Ethnography, Usability Research and Testing
• Knowledge of Prototyping, Wireframing, and Visual QA
• Knowledge of program management as it pertains to the design lifecycle which includes conceptual designs, design best practices, and procedures.
• Ability to develop and conduct ideation sessions both in-person and virtually
• Excellent interpersonal, organizational, motivational and team-building skills.
• Ability to develop and maintain excellent working relationships at all organizational levels with internal and external stakeholders.
• Ability to support, disseminate and enforce design standards, principles, and guidelines.
• Ability to provide oversight on vendor projects
• Ability to support small to mid-sized projects, strategies, and generate artifacts independently.
• Ability to work in a dynamic, fast-paced environment that requires the individual to simultaneously manage several tasks, while paying attention to detail and quality.
• Ability to evaluate and investigate key market trends and analytics associated with the user experience design, providing recommendations, and market reporting
• Ability to support, communicate, and distribute qualitative and quantitative customer data sets and dashboards for correlation with other corporate metrics

RELEVANT EXPERIENCE IN THE FOLLOWING AREAS:

• Digital Design Strategy
• Organizational Change Management
• Media Communications Design
• UX Industry Analysis
• User Experience Analysis & Research - incorporating qualitative and quantitative data
• Expertise in reservation flows, loyalty, sales, and contact center interactions, procedures, and processes
• Ideation, visioning, and journey mapping
• Visual/Graphic Design Tools - Adobe Creative Suite, Sketch, InVision
• Prototyping o Designing for Accessibility and ADA communities
• Customer/UX Testing - UserZoom (Crowd-Sourced Insights)

Our Operating Principles

• Put Patients First: I always act as if patients I know are in the room and do what's best for them.
• Follow the science: I seek answers through experiments, data and debate, and act on facts.
• Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part.
• Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others
• Accelerate learning: I push to learn new things even if difficult, and openly share my successes and failures.
• Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less.
• Make impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty.
• Think long term: I choose actions today that benefit future generations

The expected salary range for this position based on the primary location of CA is $142,500 - $264,700 Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.