System Product Services Specialist

Introduction

We are looking for a Product Service Specialist to expand our hardware maintenance business.

We are a global IT vendor and our Technology Lifecycle Services (TLS) division is responsible for the stable operation of our customers' large scale IT systems.
We are looking for people who can provide maintenance services for the systems of leading Japanese companies, focusing on hardware products.

As a group of IT professionals with high-level knowledge and skills in hardware, software, IoT, 5G, AI, data analysis, cloud computing and other latest technologies, we contribute to the operation and maintenance of our customers' IT infrastructure, preventing failures and solving problems. In the future, we plan to expand our expertise in the field of technology.

In the future, you may become a specialist in a technical field, a project manager who manages projects of various sizes, or an architect or IT consultant who is responsible for the overall design of a client's system.

Your Role and Responsibilities

We are stationed at the customer's data center and perform hardware maintenance services for mainframes, storage, network systems, etc. We also receive inquiries from customers and conduct appropriate investigations and responses, and handle complaints.
In addition, upon receiving inquiries from customers, you will be asked to conduct appropriate investigations, provide answers, and respond to complaints.
There will be shift work including weekends and late nights.

＜The attractiveness of this position>
Great opportunity to work in a fast-paced environment.
This is a team that focuses on hardware products such as mainframes, high-end storage systems, and network systems that make up the system and supports the stable operation of the customer's system.
We are able to handle projects while collaborating with members involved in various hardware and software products within the company (SEs in charge of customers, sales staff, domestic and international development staff, etc.).

Required Technical and Professional Expertise

• Knowledge of hardware and networking
• Hardware maintenance skills for high-end systems
  • Knowledge of hardware and network is a must
  • At least 3 years of system hardware maintenance service experience
• Experience and skills in handling hardware problems.
  • Experience and skills in problem isolation, recovery method study, and implementation when problems occur.
• Communication skills (when asked by customers, appropriate investigation and response, handling complaints, etc.)
• Ability to work full time in Japan
• Fluent Japanese language skills for business purposes
• Ability to work in English or willingness to learn English

Preferred Technical and Professional Expertise

• Experienced in hardware maintenance of large scale IT systems
• Experience in designing and building large scale IT systems
• CISCO and network product maintenance experience or CCNA/CCNP certification
• Japanese->N1 Native Level
• English -> TOEIC 600 or above and English communication skills
• Experience in managing the quality of maintenance of large scale IT systems.