Time zones: JST (UTC +9) CST (UTC +8) WIB (UTC +7) CHAST (UTC +12:45) LHST (UTC +10:30) AEST (UTC +10) ACST (UTC +9:30) ACWST (UTC +8:45) About Us:
At Loop Support we specialize in connecting businesses with exceptional customer support specialists. We believe in smart kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background we want to hear from you!
Responsibilities:
In this role you’ll be responsible for ensuring customers ranging from SMBs to large enterprises get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll:
- Interact with a diverse range of customers including enterprises startups and SMBs troubleshooting technical issues via phone email and chat while helping them maximize the use of the product.
- Gather and analyze customer feedback to contribute directly to product improvements.
- Create informative content based on common user needs such as guides FAQs and best practice documentation.
- Maintain a positive and professional attitude with all customer interactions.
- Collaborate across teams including product engineering and data to ensure a stellar customer experience.
Qualifications:
- Based in Australia Indonesia Malaysia or New Zealand. (Required)
- Excellent written and verbal communication skills in English. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Previous experience doing technical support. (Required)
- Previous experience in a startup environment or software company. (Preferred)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to thrive in a dynamic fast-paced environment.
Salary:
$50K-$80K depending on location and experience.
How to Apply:
If you're ready to join a dynamic team and help deliver exceptional customer experiences for our client we'd love to hear from you! Please submit your application through our Typeform at https://form.typeform.com/to/jW8mvscj#jobid=TCSS&source=WWR2