Technical Customer Support Specialist

Loop Support • Asia Only/Oceania Only

Company

Loop Support

Location

Asia Only/Oceania Only

Type

Full Time

Job Description

Time zones: JST (UTC +9) CST (UTC +8) WIB (UTC +7) CHAST (UTC +12:45) LHST (UTC +10:30) AEST (UTC +10) ACST (UTC +9:30) ACWST (UTC +8:45)

About Us:
At Loop Support we specialize in connecting businesses with exceptional customer support specialists. We believe in smart kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background we want to hear from you!


Responsibilities:
In this role you’ll be responsible for ensuring customers ranging from SMBs to large enterprises get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll:

  • Interact with a diverse range of customers including enterprises startups and SMBs troubleshooting technical issues via phone email and chat while helping them maximize the use of the product.
  • Gather and analyze customer feedback to contribute directly to product improvements.
  • Create informative content based on common user needs such as guides FAQs and best practice documentation.
  • Maintain a positive and professional attitude with all customer interactions.
  • Collaborate across teams including product engineering and data to ensure a stellar customer experience.

Qualifications:
  • Based in Australia Indonesia Malaysia or New Zealand . (Required)
  • Excellent written and verbal communication skills in English. (Required)
  • Stable internet connection and a reliable computer setup. (Required)
  • Previous experience doing technical support. (Required)
  • Previous experience in a startup environment or software company. (Preferred)
  • Ability to work independently in a distraction-free home office.
  • A positive and professional attitude with a customer-first mindset.
  • Strong problem-solving skills and ability to thrive in a dynamic fast-paced environment.

Salary:
$50K-$80K depending on location and experience.

Apply for this position
  • Share this job:

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:

Related Jobs See more Customer Support jobs →

  • HubSpot
    German Customer Support Specialist
    featured 6d

    Full-Time / Europe Only
  • Kreativstorm
    Junior Customer Support Specialist (Remote)
    featured 17d

    Full-Time / Anywhere in the World
  • Contra Top 100
    Customer Support (Weekends)
    featured 14d

    Contract / Asia Only

Apply Now

Date Posted

12/02/2024

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Recruiter/Sales Specialist (Contractor) - Healthcare Abroad

Views in the last 30 days - 0

Healthcare Abroad is seeking a RecruiterSales Specialist to focus on Australian placements Key responsibilities include candidate placement business d...

View Details

Talent Acquisition Specialist - e2f, inc.

Views in the last 30 days - 0

e2f is a company that provides highquality AI data services including training finetuning evaluation benchmarking and monitoring They are seeking a Ta...

View Details

Client Support Specialist (Healthcare Facilities - B2B) - Clipboard Health

Views in the last 30 days - 0

Clipboard Health is seeking customerfocused individuals to join their team as B2B Support Specialists also known as HCF Agents This role involves bein...

View Details

Senior Full-Stack Developer - Kodify Media Group

Views in the last 30 days - 0

Kodify a successful company with 15 years of experience in producing highquality video content and managing hightraffic websites is hiring a Senior Fu...

View Details

Senior DevOps Engineer - Lemon.io

Views in the last 30 days - 0

Lemonio is a marketplace that connects Senior DevOps engineers with startups in the US and Europe They offer a monthly salary of 4k79k depending on ex...

View Details

Customer Support Specialist (UTC+1 or UTC+1 or UTC+2 Timezone) - Crisp

Views in the last 30 days - 0

Crisp is seeking a Technical Customer Support Specialist for a fully remote position with the option to work from their Nantes office The role involve...

View Details