🔮 Founded in 2021 Method enables real-time access to user financial data and enables seamless liability repayment. Method’s mission is to make personal finance more autonomous. With Method’s APIs financial institutions credit unions banks and financial management apps can embed loan repayment data balance transfers and bill pay automation into their user journey. As a result Method is improving accessibility and control over financial information via open finance.
We’re a Series A start-up and are backed by our partners advisors and investors from Andreessen Horowitz Truist Ventures Y Combinator Ardent Ventures Abstract Ventures SV Angel Truebill Upstart and more.
As a small tight-knit team we value finding team members who are passionate about building scaling all while having fun together! While we have our own roles to fill we often find ourselves wearing multiple hats. No day is the same when you’re building from scratch. Some of us are based at Method HQ in Austin TX and others are based in Washington D.C.
To learn more about us check out our blog!
As the Technical Integration Engineer you’ll have the opportunity to work closely with the Engineering and Customer Success Team. We’re looking for a candidate who wants to drive customer success initiatives forward through thoughtful problem-solving organizational planning and outstanding execution.
Keep an eye on all the places that customers might ask for support - email Slack Community etc. - and figure out the best way to respond. The response might change depending on the issue and that’s ok!
Troubleshoot develop and implement solutions for the customer
Create and update documentation for questions that are answered more than a few times. Since we want to help customers be self-sufficient whenever we can the most useful docs will not just include answers but also troubleshooting steps and key data customers can collect to help them diagnose problems.
Act as a Method Subject Matter Expert (SME) by being embedded with our Engineering and Customer Success Team
Identify patterns and contribute to product and system improvements
Improve engineering’s tools and documentation processes
Ensure an excellent Method experience for our customers and gathering feedback on ways that Method can build the next generation of user-focused solutions
3+ years of experience in a technical customer engineering role ideally managing relationships with fintech and/or API-focused companies
Experience working with some combination of Node / JavaScript React (or similar framework) Postgres (or similar relational database) and MongoDB / NoSQL
Familiarity with modern web services and APIs
Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s technical needs
Have the ability to work with a high degree of autonomy but also balancing out working dynamically with a wide range of people both internally and externally
Have the motivation and flexibility to work well in a high-growth environment where things change quickly
Have strong communication skills both verbal and written and be able to work under pressure to solve technical problems for Method’s customers
Experience in Financial Services / FinTech.
Experience working at a smaller stage company / start-up environment
Disclaimer to Staffing/Recruiting Agencies:Method Financial does not accept unsolicited resumes from recruiters or employment agencies in response to our Career page or a Method Financial social media/job board post. Method Financial will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Method Financial explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Method Financial.