Technical Support Analyst
Clearance: TS/SCI
Location: Homestead, FL
Job Type: Full-time/Part-time/Contract
Job Description:
Red Carrot is seeking a dedicated Technical Support Analyst to provide critical technical assistance and support for a social media messaging contract supporting SOCSOUTH. The Technical Support Analyst will play a crucial role in ensuring the smooth operation of advertising exchange analytics tools, social media content dissemination platforms, and related technical systems. This position requires strong technical acumen, problem-solving skills, and the ability to support both technical and social media-specific requirements.
Responsibilities:
- Provide technical support and troubleshooting for advertising exchange analytics tools and social media content dissemination platforms.
- Monitor and maintain system performance, including identifying and resolving technical issues promptly.
- Collaborate with contractors and internal stakeholders to integrate and optimize technical solutions for social media messaging campaigns.
- Assist in the configuration and setup of commercial-off-the-shelf (COTS) licenses for social media content amplification and advertising.
- Support the creation and delivery of technical reports and documentation in both English and Spanish.
- Ensure compliance with security and performance standards, especially in handling classified material at the Top-Secret level.
- Serve as a technical resource and point of contact for social media-related inquiries and issues, providing timely resolution and escalation when necessary.
- Assist in the development and execution of social media messaging strategies, ensuring alignment with organizational goals and best practices.
- Collaborate with Social Media Managers and Marketing teams to implement and optimize social media campaigns.
- Monitor and analyze social media performance metrics to assess campaign effectiveness and make data-driven recommendations for improvement.
Qualifications:
- Proven experience as a Technical Support Analyst or similar role in a technical environment.
- Strong understanding of advertising exchange analytics tools, social media platforms, and content dissemination technologies.
- Experience with troubleshooting technical issues and providing effective solutions.
- Proficiency in English and Spanish, with excellent communication skills to convey technical information effectively.
- Familiarity with social media best practices, trends, and analytics tools (e.g., Facebook Business Manager, Twitter Analytics, etc.).
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+) are advantageous.
Additional Information:
- This position requires eligibility for a Top-Secret security clearance.
- Candidates must be able to work on-site at Homestead Air Base, Florida.