TLS Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Provide remote troubleshooting and analysis assistance for usage and configuration questions
• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
• Identify known defects and fixes to resolve problems
• Develops best practice articles and support utilities to improve support quality and productivity
• Respond to escalated customer calls complaints and queries
• The job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage including taking shift to cover APAC hours.

Required Technical and Professional Expertise

• Studies or certifications related to hardware maintenance networking (CCNA modules) and/or basic Linux programming
• Fluency in English – both verbal and written
• Excellent communication skills (both verbal and written)
• Excellent organizational skills
• Good analytical and problem solving skills
• Ability to work within a team
• Strong customer driven focus
• Good presentation skills
• Ability to listen to clients and understand both situational and technical issues
• Focused & Results orientated
• Accuracy and attention to details

Preferred Technical and Professional Expertise

• At least 1- 2 years experience with
• StorageScale Spectrum scale System/ESS Storage Insight
• RedHat Openshift or Ansible
• Object Storage and Cloud Storage