UX Researcher - Intern

Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive

Your Role and Responsibilities

Join IBM’s worldwide design and UXR organization for AI Applications where our mission is to empower users to do their best work through intuitive and visually engaging interfaces. As a UX Researcher you’ll play a crucial role in creating end-to-end customer experiences for AI-enabled solutions that help businesses make informed data-driven decisions.

Responsibilities:

• Uncovering insights inform design decisions and forge new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist.

• Continuously building team understanding and empathy through empirical observation experience and making.

• Identifying and communicating high priority questions and opportunities for research to lead team towards strategic opportunities and tactical improvements

• Identifying and communicating appropriate research methodology to address research opportunity

• Recruiting appropriate participants for research plans and goals

• Conducting research methods and activities to capture qualitative and quantitative data

• Analyzing qualitative and quantitative data to generate insights

• Delivering compelling stories to communicate actionable insights for team and stakeholders

• Collaborative Development: Work closely with design team members and developers to build update and modernize software product user interfaces using agile methodologies.

• Scenario Design: Design business process scenarios and flows for user interfaces and demonstrations.

• Feedback Loop: Share work-in-progress designs and actively engage in giving and receiving constructive critique.

• Business Context: Understand business problems across our customer base to provide context for deliverables.

• Cross-Team Collaboration: Collaborate with various stakeholders such as design researchers content designers developers product owners etc. across worldwide teams.

• Design Thinking Workshops: Plan lead and moderate virtual and in-person design thinking workshops.

Required Technical and Professional Expertise

• Design Principles: Knowledge of design principles including typography layout imagery colour theory and creating efficiencies in visual design workflows.

• Communication Skills: Proven communication skills and the ability to understand and address customer requirements effectively.

• Dynamic Environment: Comfortable working in a dynamic team-based environment.

• Portfolio Presentation: Must have a portfolio showcasing previous design work.

Preferred Technical and Professional Expertise

• Design Trends Awareness: Understanding of modern design thinking and design trends including responsiveness and accessibility.

• Attention to Detail: Appreciation for detail ensuring every pixel and interaction is meticulously crafted.

• Workshop Facilitation: Knowledge in planning and moderating design thinking workshops.