Account Manager, Mid-Market

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier more productive and closer to achieving their potential.

Today we are…

• The fastest email experience in the world

• Loved and adored: see what our customers say

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email communication and productivity!

BUILD LOVE 💜

At Superhuman we deeply understand how to build products that people love . We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values customers and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars notes contacts and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz First Round Capital IVP Tiger Global Management Sam Altman and the founders of Gmail Dropbox Reddit Discord Stripe GitHub AngelList and Intercom.

This time we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate . We are building a household brand and a worldwide organization. We are here to do the best work of our lives and we hope you are too.

The primary goal of the Account Manager (AM) is to drive revenue growth in our contracted Superhuman customers. You’ll be responsible for planning testing new strategies and forecasting accurately in your book of business. You’ll build strong relationships with Superhuman customers identify new use cases deeply understand customer motivations and create tangible value in your accounts.

ROLE 👩🏽‍💻👨‍💻

• Own the relationships a book of business of 100+ mid-market accounts

• Create a comprehensive and strategic account plan for each fiscal quarter

• Forecast your monthly quarterly and annual sales attainment accurately

• Exceed sales quota

• Help customers achieve their strategic goals by:

  • uncovering customer pain points

  • mapping custom solutions to alleviate their pains

  • teaching industry insights & email productivity best practices

  • communicating ROI

  • multithreading across the key influencers and decision-makers

  • closing annual and multi-year deals

• Partner closely with Customer Success Managers (CSMs) to:

  • conduct consistent value reviews with customers

  • identify potential areas of expansion in key accounts

  • get Superhuman in the hands of key personas at target accounts

  • drive activation and engagement

• Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey.

• Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customer’s business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams.

• Nurture customer decision-maker relationships and become a trusted advisor

• Be intellectually curious creative collaborative team-oriented honest and seek to improve by 1%+ every day with a growth mindset.

SOUND LIKE YOU? 🙌

• Experience: You have 1+ years of experience as an account manager in a seat-based SAAS organization and 3-5 years of experience selling SAAS

• Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.

• Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment.

• Relationship Builder: You place a high value on building strong relationships internally and externally.

• Growth Mindset : You embrace challenges welcome feedback and believe you and others can always grow.

• Start-to-Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company.

• Cares deeply challenges directly: You discuss and debate ideas openly.

• Bias to action: Speed matters. You take rapid and decisive steps forward even in the face of uncertainty recognizing action is the catalyst for progress and growth.

• Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada.

SALARY INFO 💸

The Account Manager Mid-Market role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our US-based OTE for this role ranges from $150000 – $185000. The range does not reflect total compensation which includes base salary (60% of OTE) benefits and company stock options.

We are open to candidates in the US or Canada. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.

BENEFITS 🎁

Taking Care of Your Future 🙏

• Medical dental and vision insurance: 100% coverage for you and 75% coverage for all your dependents.

• Voluntary insurance: short-term disability long-term disability and life insurance.

• 401(k) plan (we match 75 cents per dollar up to 4% of your salary).

• Free access to Northstar a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

• Enjoy our generous and flexible Paid Time Off (PTO) policy with our amazing team members taking an average of 20 days per year.

• 13 additional company holidays plus your own Care Days Flexible Holidays and a company-wide Winter Break.

• Generous parental caregiver healthcare and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.

• Free access to Calm and Aaptiv.

• Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

• Custom MacBook Pro.

• $1000 budget for workstation setup.

• $260/month for your lunches groceries or whatever nutrition you need to stay fueled up!

• Flexible spending accounts for commuter costs dependent care and healthcare expenses.

At Superhuman we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.