Client Coordinator

Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Portland, OR. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.

Essential Functions

• Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel
• Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
• Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
• Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
• Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
• Keeps lines of communication open with Manager/Sales Personnel
• Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
• Keep up to date information on customers
• Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report

Qualifications

• Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
• Working knowledge CRM management systems
• Thorough knowledge of outbound calling techniques and customer service measurements of success
• Demonstrated ability to communicate effectively both verbally and in writing
• Background with distribution methods, process improvement programs and procedures
• Limited product knowledge

Work Location: In person