Customer Success Manager
Company
Belkins
Location
Europe
Type
Full Time
Job Description
- Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues;
- Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices;
- Monitor product usage, offering recommendations to help clients maximize value;
- Troubleshoot and resolve issues, working closely with our tech team;
- Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential;
- Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals;
- Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS;
- Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.
- Have 2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
- Have worked with B2B clients.
- Possess an advanced level of English.
- Are proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
- Can work remotely, both independently and as part of a team.
- Are a self-motivated, positive, and proactive problem solver.
- Excel at building rapport and collaborating with diverse team members.
- Embrace a mindset of continuous improvement and growth.

Date Posted
01/03/2025
Views
0
Similar Jobs
Client Support Specialist (Healthcare Facilities - B2B) - Clipboard Health
Views in the last 30 days - 0
Clipboard Health is seeking customerfocused individuals to join their team as B2B Support Specialists also known as HCF Agents This role involves bein...
View DetailsCustomer Support Specialist (UTC+1 or UTC+1 or UTC+2 Timezone) - Crisp
Views in the last 30 days - 0
Crisp is seeking a Technical Customer Support Specialist for a fully remote position with the option to work from their Nantes office The role involve...
View DetailsData Engineer Manager - Pennylane
Views in the last 30 days - 0
Pennylane a rapidly growing Fintech in France is seeking a Data Engineering Manager to join their team The role involves managing data engineering pro...
View DetailsMachine Learning Manager - Pennylane
Views in the last 30 days - 0
Pennylane is a rapidly growing Fintech in France aiming to become the most beloved financial Operating System for French SMEs and soon European ones T...
View DetailsAccount Executive - Hostaway
Views in the last 30 days - 0
Hostaway a SaaS startup revolutionizing the vacation rental industry is seeking highimpact Account Executives for its European expansion The role invo...
View DetailsCreative Visual Designer - MetaWealth
Views in the last 30 days - 0
MetaWealth is a WEB3 investment platform that tokenizes real estate assets making investment opportunities accessible to all They are seeking a passio...
View Details