Lead Cloud Engineer (RapidScale)

Company

Cox Communications, Inc.

Engineering / Product Development

Lead Cloud Engineer

Manager - Non People Leader

Hybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Compensation includes a base salary of $117,300.00 - $195,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

About Us:

RapidScale is one of the fastest growing Cloud Computing companies in the industry. The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise “Flex Pod” cloud stack.

Job Summary:

The Microsoft 365 lead engineer will support organizations in their effort to migrate into Microsoft 365 and or upgrade their existing 365 services. The successful candidate will have significant knowledge of the Microsoft 365 platform and services, proven service configuration and troubleshooting skills, as well as knowledge of on-prem Exchange and Active Directory services. The lead engineer will provide consultation and hands-on implementation support to Microsoft 365 migrations including design, architecture, configuration, migration best practices, and strategies to support operational KPIs. Key responsibilities include technical implementation and initial support of Microsoft 365 tenants, consulting and troubleshooting with team members to develop the solution path for migrations and new configurations for customers operating in a cloud environment. The engineer will support the Project Manager in gathering and analyzing requirements, solution design, and execute the migration, while delivering high customer satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills. They will work very closely with Solutions Engineers, Cloud Engineers, and the Project Management Office (PMO) for all new implementations. The position will be a key factor in providing a great customer experience pre and post implementation.  The lead engineer will be a technical escalation point for engineers on the team who need assistance in their projects as well as training and guidance on new services and offerings. 

Technical Skill RequirementsQualifications:

• Administrative and configuration Experience with Microsoft 365’s Cloud suite including Office, Teams, SharePoint, Intune, and OneDrive 
• Experience in Creation and Maintaining Technical Documentation 
• Ability to train and mentor highly technical and non-technical audiences alike.
• Experience in migrating multiple business units into a single, Microsoft 365 environment. 
• Experience Implementing Microsoft AD, Azure AD connect, Azure AD 
• Experience Implementing Single sign on (SSO) 
• Working knowledge of troubleshooting and configuration Exchange 2010, 2013, 2016, 2019 and Exchange Hybrid servers, Exchange Online 
• Administrative and configuration knowledge of Active Directory 
• Hands on Setup and Configuration knowledge of Windows Server 2003 – 2022 
• Exchange Online Protection experience 
• Experience configuring and maintaining mail security platforms (Mimecast, Proofpoint, etc)
• Experience configurating and maintaining Microsoft Intune 
• Experience configurating and maintaining Microsoft Teams Voice 
• Experience mentoring/training peer team members.

Duties and Responsibilities: (Essential Duties include but are not limited to):

• Responsible for O365 tenant creation, takeovers, licensing changes, mail and data migrations and email security implementation
• Project management involvement implementing and maintaining Office 365 and Microsoft Exchange solutions. 
• Lead activities implementing and maintaining complex Office 365 and MS Exchange solutions.
• Perform complex O365 migrations.
• Responsible for managing user access and accounts.
• Mentor, train, and troubleshoot with peer engineers on M365 Implementations and Migrations
• Provide on-demand guidance to engineers on the team when issues and questions occur.
• Hands on administration of Microsoft 365 cloud technologies (Azure, OneDrive, SharePoint, Teams, Teams Voice, Intune.) 
• Continued self-lead training on M365 changes pertaining to Microsoft releases around each O365 product. 
• Develop, Maintain and update M365 governance documentation and PowerShell Scripts with product owners & Peer Engineers. 
• Develop PowerShell scripts used to managesupport the M365 environment for multiple apps- Azure, SharePoint, Groups within a central repository.
• Partners with IT and other external workgroups for the integration of applications that support Office 365 solutions. 
• Assists staff with troubleshooting complex technical issues experienced by internal and external customers. 
• Provides training on O365 solution offerings, as well as IT orientation and security training. 
• Provides technical support and maintains uptime as defined within the IT acceptable standards. 
• Addresses production issues experienced by O365 users.
• Available for on-call rotation and escalation support of projects and high severity issues. 

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

Educational & Skills Requirements:

• A college degree or equivalent work experience (7+ years). 
• Excellent communication, presentation, writing, and editorial abilities. 
• Excellent organizational and time management skills. 
• Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions. 
• Require limited supervision and direction; drive results and set priorities independently. 
• Ability to work on a 24x7 on-call rotation schedule. 
• Flexible work hours
• Microsoft 365 Certified: Enterprise Administrator Expert certification a plus.

Needed Attributes:

• A proven level of experience with Exchange 2010, 2013, 2016, 2019 and Exchange Hybrid servers
• A proven level of competence with Windows servers, Active Directory, ADFS
• Ability to demonstrate a high level of competency in managing technical projects
• Excellent communication skills.
• Experience with project management.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Inter-Relationships:

Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.

Working Environment:

Fast paced, positive, high energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.

Security and Compliance Requirements:

All positions at Rapidscale have role based levels of access to networks, systems, customer, and company information. Information Security is a top priority and access granted is limited to only necessary systems and information required to perform the expected job responsibilities.  In this position, as an employee, you are required to protect and maintain the integrity of our company and customer information. These protections include information assets including customer and company information for any PHI, PII, billing, contact, and other related personal or proprietary information.

Physical Requirements:

Employee may lift up to 20 pounds.

Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).

Employee may push/pull up to 25 pounds.

Employee may stand up to 4 hours.

Employee may walk up to 1.5 hours.

Employee may need to drive 2 hours.

Employee may perform repetitive bending up to 1 hours.

Employee may sit up to 8 hours.

Employee may spend up to 8 performing computer work/typing.

Employee may spend up to 8 hours on the telephone.

Employee may need to climb 1 flight of stairs.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.