Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10) About Us
Close is a bootstrapped profitable 100% remote ~100 person team of thoughtful individuals who value autonomy and impact.
We 💛 small scaling businesses. Since 2013 we’ve been building a CRM that focuses on better communication without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.
About the Role
We're looking for a Marketing Ops Manager to join our growing marketing team at Close. You'll report to the Head of Demand Generation and work to support the marketing team and greater go-to-market (GTM) organizations.
Our marketing team at Close is growing rapidly and we need a strategic marketing ops manager who can help ensure we're optimizing channels tactics tools and handoffs to better capture and convert demand. We're not looking for a ticket taker - we're looking for someone who can help us analyze what's working what's not and make recommendations for how we can improve. This is a critical role to ensure we're optimizing not just our marketing tech stack but our entire lead flow for the organization!
Our ideal candidate will have a proven track record of helping go-to-market teams make informed business decisions developing system solutions and supporting cross-functional initiatives.
Come help us build best-in-class SaaS systems and processes.
⭐ What you'll do
- Using our own CRM you’ll learn Close like the back of your hand and serve as the Admin for Close and all other martech including Customer.io Webflow Google Analytics etc
- Build evaluate and monitor automated workflows between marketing and sales ie lead routing lead assignment rules of engagement etc
- Monitor conversion points in the customer journey and make data-driven recommendations to improve conversion
- Help ensure data is properly passed and stored across Martech tools
- Evaluate and onboard new technologies; support existing technologies
- Create business process documentation and training materials
- Work with Rev Ops to create and troubleshoot reports on marketing performance leveraging data-driven insights to recommend optimizations and future strategies
- Ensure accurate data flow from campaigns to attribution and reporting frameworks by standardizing campaign operations and maintaining best practices in data governance
- Work cross-functionally across Close to support business stakeholders on all teams ensuring cohesive and effective marketing efforts
🪞 Who you are
- 3-5 years experience in a marketing ops admin role
- Proficient in implementing and managing MAP and CRM tools
- Previous experience at a PLG company is a plus
- Excellent communication skills to keep relevant stakeholders informed
- Self-motivated and curious; you’re willing to question and challenge the status quo
- Data-driven you love to see the impact your work has on KPIs
- Physically based in the United States
🌏 Why Close?
- Watch our culture video featuring our annual team retreat in Italy
- 100% remote company
- 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
- Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
- 1 month paid sabbatical every 5 years
- Paid parental leave
- Medical Dental Vision with HSA option (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
- Our story and team 🚀
💚 Our Values
- Build a house you want to live in - Examine long-term thinking and action
- No BS - Practice transparency and honesty especially when it’s hard
- Invest in each other - Build successful relationships with your coworkers and customers
- Discipline equals freedom - Keep your word to yourself and others
- Strive for greatness - Constantly challenge yourself and others
💻 How We Work Together
- Productivity Quality & Impact - We don’t track hours. We trust you’re an adult and know best how to prioritize meet your goals and contribute at a high level.
- Asynchronous communication & collaboration - We have team members all over the world. We don’t expect anyone to work untraditional hours that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
- Appreciation for Deep Work - During your normal work day not after a day a meetings!
- Autonomy & Freedom - Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.