Marketplace Success Manager - Education

About Clipboard Education:

Clipboard is a post-Series C extremely fast-growing tech startup with classic two-sided network effects revolutionizing the market for labor talent. We started in healthcare and have since expanded into education with the same two-sided marketplace by providing substitute teachers and other classroom staff greater flexibility to work when and where they want while giving schools access to on-demand talent. Clipboard Education is small among a host of competitors and delivering an exceptional customer experience while staying close to customer problems is one of our competitive advantages. This role doubles down on those efforts.

About the Role:

We are extremely excited about the opportunities we’re seeing in providing substitute teachers and other classroom staff to K-12 schools. As we grow our customer base in existing markets and new ones we know the importance of staying high touch with our customers on both sides of the marketplace. This role could be the right fit for you if you love building relationships with customers and you are hungry to get your hands dirty solving problems for customers on a daily basis

You are ready to act as a high-ownership high-execution Account Manager and sometimes Recruiter and sometimes Support or whatever else is required for both sides of the marketplace in our key metros. You will be accountable to - and take pride in - the success of substitute teachers and schools in your market(s).

You Should Expect To:

• Onboard and support new schools in your market

• Build relationships with existing schools in your market

• Collect and deliver sub feedback to maintain the quality of our marketplace

• Help onboard new supply

• Identify and solve customer problems

An Excellent Hire Will:

• Proactively gather and communicate clues from schools & subs on ways to deliver a better experience

• Diligently track changes across subs and schools to surface patterns

• Be relentless about staying close to the customer - should be on a first-name basis with every school & sub in the market

• Care deeply about the success of the market

• Find a way to solve our customers’ problems 100% of the time

What School Success Looks Like:

• Doing onboarding calls with schools and setting up 30-day check-ins

• Doing 30 day check-ins with schools

• Calling schools who appear happy with us to build relationships and drive referrals and utilization

• Calling schools who are having a poor experience with us to figure out how we can improve their experience

• Calling schools with low utilization to try and activate more demand

• Resolving support/tech issues that schools have as needed

• Collecting feedback from schools on subs they’ve worked with

What Sub Success Looks Like:

• Helping new subs onboard to Clipboard understand how it works and get the correct documents approved

• Packaging and providing feedback from schools to subs

• Monitoring feedback resolution to ensure our quality floor remains high

• Resolving support/tech issues that subs have as-needed

• Identifying supply gaps so we can activate more supply when schools are having a poor fill experience

• Leveraging external platforms to recruit new supply when our network is constrained or we take on tough-to-fill jobs