Recall Program Manager

JOB DESCRIPTION

Recall Program Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

In this position...
The Recall Program Manager reports to the North American Recall Manager. The Recall Program Manager is responsible for managing the development, approval, and launch of all Field Service Actions (FSA).

What you'll do...
• Manage the planning, development, and launch of FSAs.
• Oversee the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.

• Work with representatives from engineering to define concerns and ensure corrective actions are robust.
• Assist in providing Vehicle Extract Request Notifications (VERN) to the FSA Coordinator.
• Champion the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
• Ensure FSA service trials are conducted to validate that technical instructions are feasible and accurate.
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Lead efforts to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
• Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements
• Ensure all affected markets are considered in FSA planning, development, and launch processes.
• Coordinate the development of the Field Review Committee monthly document package.
• Approve or reject and prioritize special report requests for FSA data (VIN counts, un-sold vehicles, completion rates)

You'll have...
• Bachelor's Degree
• 5+ Years Automotive Experience
• Previous Cross-Functional work experience
• Ability to multitask and thrive in a fast-paced environment
• Previous Team Management experience preferred

Even better, you may have...
• Problem solving skills
• Working knowledge of Ford systems (GCAMP, OWS, MMP)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.
For more information on salary and benefits, click here: https://fordcareers.co/LL6NonHTHD

Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Hybrid #LI-KJ1

RESPONSIBILITIES

• Manage the planning, development, and launch of FSAs.
• Oversee the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
• Work with representatives from engineering to define concerns and ensure corrective actions are robust.
• Assist in providing Vehicle Extract Request Notifications (VERN) to the FSA Coordinator.
• Champion the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
• Ensure FSA service trials are conducted to validate that technical instructions are feasible and accurate.
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Lead efforts to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
• Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements
• Ensure all affected markets are considered in FSA planning, development, and launch processes.
• Coordinate the development of the Field Review Committee monthly document package.
• Approve or reject and prioritize special report requests for FSA data (VIN counts, un-sold vehicles, completion rates)

QUALIFICATIONS

• Bachelor's Degree
• 5+ Years Automotive Experience
• Previous Cross-Functional work experience
• Ability to multitask and thrive in a fast-paced environment
• Previous Team Management experience preferred
• Problem solving skills
• Working knowledge of Ford systems (GCAMP, OWS, MMP)