Technical Writer

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

We are looking to hire an experienced and capable Technical Writer on a contract-to-hire basis while our in-house technical writer is out on leave. During the contract period, you will help solve internal and external gaps in knowledge and increase the overall understanding of our product. We’re looking for someone who enjoys working autonomously, embraces ambiguity, and thrives on learning new things. 

The initial contract period is 5-6 months, allowing time for transitions and knowledge exchanges before and after our technical writer’s leave. At the end of the contract period, this role could be extended to full-time status.

Contract Details

• $45.00 - $60.00 per hour
• 20 hours per week
• October 2024 - March 2025
• Potential to go full-time as an EnergyHub employee starting April 2025

Main Responsibilities

• Follow the established documentation publishing process and standards that are applied to all documentation for the product.
• Maintain existing articles and create new content as needed in the online knowledge base.
• Work with subject matter experts across the company to create and deliver content based on product timelines and customer needs.
• Maintain training materials to support knowledge sharing within the company as well as with its clients and customers.
• Other duties as assigned

Key Skills & Experience

• You love digging in, learning new things, and making complex concepts accessible to a broad audience.
• You obsess over language and communication, aiming to continuously improve your practice, process, and craft.
• You’re able to assess priorities and be effective with minimal guidance.
• You have experience with learning management systems and/or online knowledge bases.
• You’re able to quickly come up to speed and provide value to existing and new projects in a short timeframe.

Qualifications 

• 2+ years of technical writing in a SaaS environment and/or other relevant experience.
• Experience working with technical products and documenting SaaS SOPs.
• Experience working with a broad range of stakeholders and users.
• Familiarity with Atlassian products, specifically Confluence and Jira.
• Writing samples that show your ability to document complex technical products for a broader audience.

Preferred Skills & Experience

• Professional experience with and/or a passion for grid-edge technologies.
• Professional experience working with utilities and/or device companies.
• Experience using ClickHelp as a documentation tool.

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the most innovative companies in the Internet of Things.

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.