UX Design Manager

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

About The role:

We are seeking a UX Design Manager to lead our small but dynamic UX design team. This role is ideal for a hands-on leader passionate about creating intuitive, user-centered experiences in the healthcare space. You will oversee the UX design team and workload, collaborate with cross-functional stakeholders and designers to deliver high-quality designs, and partner closely with Product and Engineering teams to drive the vision, strategy, and execution of our digital products.

You will:

● Be a hands-on UX designer, strategist, tester, and (nice to have you also can write UX copy)

● Define and champion a UX design vision aligned with company goals and user needs.

● Ensure design consistency and quality by maintaining and evolving design standards and systems, etc.

● Collaborate with Product Managers to understand business goals, prioritize features, and define project scope.

● Partner with Engineering teams to ensure feasible implementation of designs and maintain high design fidelity.

● Stay updated on design trends, healthcare industry standards, and accessibility guidelines to inform and improve UX practices.

● Lead a small team of UX designers to deliver high-quality designs that meet user needs and business objectives.

● Manage team workload and allocate resources effectively across projects.

● Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

● Bring both UX and Customer Experience (CX) frameworks and to the role to bring together digital and offline experiences for customers.

You bring:

● Proven examples designing and launching customer-friendly healthcare products, services, and experiences.

● A deep understanding and empathy for helping customers access and use their healthcare benefits through intuitive and innovative UX practices.

● Bachelor’s degree in Design, Human-Computer Interaction, or a related field (or equivalent experience).

● 7+ years of UX design experience, with at least 3 years in a leadership role.

● Strong portfolio showcasing your design expertise and ability to lead successful projects.

● Proven experience managing and mentoring design teams.

● Expertise in UX tools such as Figma, Sketch, Adobe XD, or similar.

● Expertise in designing testing methodologies and using testing tools such as UserTesting.

● Experience and comfort reporting to Executive Leadership Team members where appropriate

● Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term strategic plan

● Strong understanding of user research methodologies, usability testing, and accessibility best practices (e.g., WCAG).

● Excellent communication and presentation skills, with the ability to articulate design decisions to non-design audiences.

Extra credit:

● Previous start-up experience, comfort with ambiguity, and a bias for action.

● Experience working in the healthcare or insurance industry.

● Familiarity with agile development methodologies and collaboration tools like Jira.

● Knowledge of front-end technologies and development processes.

A Little More About Us:

● Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

● We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

● We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

● Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $132,000 - $220,000 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation. Stock options may also be awarded as part of the compensation package.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.