Customer Development Manager - PetSmart

Relocation Assistance Offered Within Country

# 158350 - Phoenix, Arizona, United States

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Hill's is the place to be!

Hill's Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

As a Customer Development Manager (CDM) for Hill's Pet Nutrition in Phoenix, AZ, you will assume headquarter customer management responsibilities for Science Diet products in PetSmart and on PetSmart.com. The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share of Hill's Science Diet and brand recommendations within PetSmart. The focus of this position is a large, complex omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, high customer sophistication, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans. In today's dynamic retail environment, it is an exciting time to be a part of the Customer Development team at Hill's. Our highly energetic and focused Customer Team is dedicated to driving growth for Hill's in this ever-changing landscape. What role will you play as a member of the Customer Development Team? As the Business Account Manager for PetSmart, you will develop and execute customer-specific 6P (product, place, price, promotion, POP and protocol) plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within spend guidelines. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service.

What you will do:• Develop and maintain processes and plans to analyze the customer's business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data.• Leads and implements customer meetings to influence support of Hill's Go-to-Market plans. • Develop and implement annual strategic plans and initiatives to achieve the commercial goals. • Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals. • Customize shopper programs with Hill's shopper marketing, using Hill's brand strategies to drive incremental retail sales. • Use multiple data sources to create fact-based selling stories, in order to influence key stakeholders and driver against both Hill's and PetSmart's joint business objectives. • Collaborate with Hill's Business Development Manager & Retail Marketing team to execute the Hill's retail environment and brand strategy within investment guidelines • Drive forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance • Have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives

Required Qualifications:• Bachelor's Degree• 7+ years in a sales role or related experiences• Experience working with a syndicated services (Nielsen, IRI, and account specific data sources) • Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs). • Experience working in consumer product goods

Preferred Qualifications:• Pursues win-win solutions with persistence, compromise, and respect • Adept at finding common ground, identifying vital interests, and understanding the customer's underlying priorities • Strong analytical skills to develop 6P recommendations that result in optimized consumption based on consumption data, shopper and consumer insights • Handles ambiguity and strategize solutions for the customer's business and 6P plan performance and quickly develop alternative plans as needed • Works collaboratively across functions, channels, and categories to align priorities, seek problems, optimize resources, and drive effective execution.

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Compensation and Benefits

Salary Range $115,200.00 - $163,000.00 USD

Pay is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge and education, skills and office/market location. In addition to base salary, salaried employees are eligible for annual discretionary bonuses, profit-sharing and, for Executive-level (salary grade 16 and above) roles only, long-term incentives in the form of Restricted Stock Units and/or Stock Options.

Subject to the terms and conditions of the applicable benefits plans then in effect, all salaried employees are also eligible for a competitive benefits package which includes:

• Insurance: Employees (and their eligible dependents) are eligible to participate in Company-sponsored Medical, Dental, Vision, Basic Life Insurance, Accidental Death & Dismemberment and Disability insurance plans.
• Retirement Plans: Employees are eligible to enroll in Colgate's 401(k) plan, which provides for company matching contributions subject to eligibility requirements
• Vacation/PTO: Employees receive a minimum of 15 days of vacation/PTO leave annually
• Paid Holidays: Employees receive a minimum of 13 paid/floating holidays annually
• Paid Sick Leave: Based on location and consistent with applicable state and local law, employees receive a minimum of 40 hours of paid sick leave on January 1st of each year
• Paid Parental Leave: Eligible employees may take up to eight weeks of paid parental leave and 12 weeks of unpaid leave (varies for employees with fewer than 12 months of service and is subject to hours worked requirements)

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.

For additional Colgate terms and conditions, please click here.

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