IT Applications Support

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Applications Support role with TaskUs:

Think of yourself as someone who is responsible for ticket management platforms and other demand management tools administration, which include but is not limited to ServiceNow, Smartsheets. The Support should help in necessary follow-ups of tickets with assigned IT members/teams, check if there are missing artifacts and documentations, and alert the managers and analysts accordingly. The DM Support is expected to assist the demand managers and analysts with the ultimate goal of ensuring that client onboarding is completed seamlessly and successfully.

Key Responsibilities:

• Ability to handle problems that may be straightforward to more complicated technical issues.

• As an IT Support, you will be supporting a team of IT demand managers and analysts facilitating client onboarding tasks from an IT standpoint, in the administrative tasks that include all the sites of TaskUs as well as our remote users.

• Act as a single point of contact for phone calls and emails from employees regarding IT client onboarding issues and queries.

• Take ownership of user problems and follow up the statuses of the IT client onboarding tasks and tickets and communicate the progress in a timely manner.

• Maintain a high degree of customer service so all support queries must adhere to all service management principles.

• Provide weekly status reports on issue trends, you must also publish supporting documents in order to assist employees with requests for information, and provide employee training if required.

Required Qualifications:

• With experience and has basic knowledge of user administration, system configuration, and most especially in IT service management. 
• Can articulate themselves well, so we need someone with good written grammar and technical skills. 
• Can conduct research and has good analytical skills because you’ll constantly have to look into system-related issues and products. 
• Has experience with Operations Help Desk or Service Desk Support and IT Service Management. So awareness of ITIL experience on ITIL standards and best practice within operational environments would be preferred.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

Work Location / Work Schedule / Travel: 

• Any TaskUs Office preferably near Metro Manila: PHX, CHR, FEX, LWT, LZN

• Hybrid Set Up

• Shifting Schedule (Mostly Day to Mid shift)

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.