Customer Success Advisor

At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Customer Success Advisor at http://realtor.com (View all jobs)
Scottsdale, AZ
Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career, and be a part of an amazing organization? Our growing business is looking for a skilled problem solver to join our team as a Customer Success Advisor. We seek an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service expectations and be well-trained in product knowledge that can be critical for offering in-depth and accurate customer assistance.
Job Overview:
As a Customer Success Advisor, you will play a crucial role in ensuring our valued customers' successful integration and utilization of realtor.com® products. As the initial point of contact, you will create a positive onboarding experience through inbound and outbound calls. This role involves supporting customers on their recent purchases, building rapport, and providing comprehensive product setup & onboarding support to empower them with the knowledge and tools necessary for success.
What you'll do:

• Provide personalized onboarding sessions to ensure customers understand product features, functionalities, and benefits clearly.
• Address customer inquiries and concerns, serving as a knowledgeable and friendly resource.
• Collaborate with the sales team to support their efforts and maintain a seamless transition from the sales process to onboarding.
• Maintain accurate records of customer interactions and onboarding progress via Salesforce.
• Collaborate with cross-functional teams to enhance the overall customer experience.
• Gather customer feedback to identify improvement areas and share insights with the product and development teams.

How we work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What you'll bring:

• Minimum two years of customer service experience preferred, ideally in a call center environment.
• Must be willing to work in a heavy phone-based environment.
• Must have an understanding of internet navigation and tools.
• Excellent verbal and written communication skills, with a friendly and engaging demeanor.
• Must be able to type, talk, and navigate systems simultaneously.
• Typing words per minute - minimum expectation 35-40 WPM.
• Excellent track record of attendance.
• Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, Calendly, Instant Messenger and Chrome.
• Must have a High School diploma or equivalent.
• Strong problem-solving abilities and the ability to adapt to various customer needs.
• Comfortable working Saturdays as part of shift with a day off during the week.
• Organized with attention to detail.
• Ability to work independently and collaboratively within a team.
• Familiarity with real estate industry products and technologies is a plus.

Hours:

• Must be able to attend training Monday through Friday from 8 am to 4:30 pm for the first 3 weeks of employment, including three days in office per week.
• Regular working hours will consist of 40 hours between Monday and Saturday, including three days in the office per week with shifts being scheduled between 6 am and 6:15 pm.
• Closed on major holidays and Sundays.

Benefits:

• Position offers $20 hourly base pay + a monthly bonus incentive of up to $500 based on performance metrics.
• Hybrid work model- 3 days in office & 2 days at home
• Health, dental, and vision insurance
• 401(k) retirement plan
• Professional development opportunities
• Dynamic and inclusive work culture

Join our team and be a key player in shaping the success of our customers with realtor.com® products!
We'd love to hear from you if you are passionate about customer success and thrive in a collaborative environment.
Apply now by submitting your resume and a cover letter detailing your experience and why you're the ideal candidate for this role.
Do the best work of your life at Realtor.com®
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.