Lead Analytics Consultant - Customer Excellence Data and Analytics (CEDA)

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We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

About this role:

Wells Fargo is seeking a Lead Analytics Consultant - Enterprise Customer Excellence team. As part of the Enterprise Customer Excellence (ECE) organization, the Customer Excellence Data and Analytics (CEDA) team provides analytical capabilities and insights with regard to high risk and regulatory related concerns. This role will be focused on developing analytics to identify, measure and improve customer experience and/or reduce risk in relation to these high risk and/or regulatory concerns.

In this role, you will:

• Design and execute complex analytical processes leveraging current methodologies and tools to provide insight into customer experience and interpret customer feedback
• Utilize expertise in analytical techniques to promote a greater level of insight across the enterprise customer experience landscape
• Own/Support the execution of deep-dive analyses to find meaningful patterns, root cause and/or answer complex business questions to drive business decisions
• Present findings to senior leadership and process owners to inform and influence business strategy and direction Partner with peer groups and project teams to devise analytic solutions to complex problems, plan the work and execute on that plan while providing clear communication on progress
• Collect appropriate data for analysis by connecting to various data sources and platforms, combining structured and non-structured data
• Compile and organize datasets to enable analytics, report building and 'story telling' of customer experience
• Develop hypotheses regarding trends and drivers of customer feedback; execute analytical process to support/disprove and organize output into a concise and effective presentation narrative with appropriate detail and visualizations Support analytical projects with solid organization and clear communication of objectives, tasks/path deliverables and timelines
• Demonstrate exceptional quality and attention to detail in building and documenting data and analytics processes and execution of rigorous validation process to ensure high levels of confidence in findings and extrapolations.

Required Qualifications, US:

• 5+ years of Analytics and Reporting, Financial Modeling, Statistics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficiency in SQL, SAS, and other tools to support data mining and analytics insights.
• Experience developing in reporting/insights platforms such as Thought Spot and Tableau.
• Ability to work with large databases and process flow through complex logic or merging algorithm.
• Strong analytic and creative problem-solving skills.
• Self-starter, ability to drive independently with little direction.
• Eagerness to contribute collaboratively on projects and discussions.
• Excellent verbal, written, and interpersonal communication skills - ability to communicate effectively to audiences with varying levels of management.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Proficient PowerPoint skills.

Job Expectations:

• This position is not eligible for Visa sponsorship.
• Ability to work on site per Wells Fargo's standard operating model in one of the listed locations.

Posting Locations:

• CHARLOTTE, NC
• SHOREVIEW, MN
• WEST DES MOINES, IA
• PHOENIX/CHANDLER, AZ
• SAN ANTONIO, TX

The Chief Operating Office Functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
21 Nov 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.