UX Researcher

Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together work the same and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson Blockchain IoT and Security excite you?  If so read on!

Your Role and Responsibilities
Join IBM’s worldwide design organization for Application Modernization where our mission is to empower users to do their best work through intuitive and visually engaging interfaces. As a Designer you’ll play a crucial role in creating end-to-end customer experiences for AI-enabled solutions that help businesses make informed data-driven decisions.

We are looking for a talented User Experience (UX) Researcher who is passionate about making a difference in the world through responsible data-driven innovations. As a member of the global team you will collaborate closely with cross-functional teams including designers product managers and engineers to ensure our products deliver exceptional user experiences. Your research findings and insights will drive the design and development of user-centered solutions. This is a role where you will have the opportunity to lead the shaping of our UX research strategy mentor other researchers and demonstrate impact and influence for product roadmap. Rigor attention to detail insatiable curiosity and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.

Responsibilities:
• Leadership: Define the research roadmap for you and your user research team to execute. Mentor UX researchers providing guidance feedback and fostering their professional growth.
• Research Planning: Define research goals methodologies and timelines for various projects ensuring alignment with product objectives and user needs.
• User Research: Conduct qualitative and quantitative research studies such as interviews usability testing surveys and user journey mapping to gather insights about user behaviors needs and preferences.
• Data Analysis: Analyze research data and derive actionable insights that drive informed design decisions and product improvements.
• Stakeholder Collaboration: Collaborate closely with cross-functional teams including designers product managers and engineers to advocate for user needs and ensure research findings are effectively communicated and integrated into the product development process.
• User Advocacy: Serve as a user advocate ensuring that user feedback and insights are consistently considered and prioritized in product decisions.
• Industry Trends: Stay up-to-date with the latest UX research methodologies industry trends and best practices and proactively apply them to enhance our research processes and deliverables.
• Design Thinking Workshops: Plan lead and moderate virtual and in-person design thinking workshops.

**PLEASE NOTE: This position requires working onsite 3 days per week at our Mulhuddart location in Dublin.

Required Technical and Professional Expertise
• Proven experience in UX research with a focus on user-centered research methodologies and techniques.
• Leadership and Mentoring: Strong experience leading teams of researchers/designers through successful project delivery.
• Expertise in both qualitative and quantitative research methods including usability testing interviews surveys field studies and analytics.
• Solid understanding of UX principles design thinking and human-centered design processes and proficiency in data collection and analysis and visualization tools to derive meaningful insights from research data
• Portfolio Presentation: Must have a portfolio showcasing previous UX research work.

Preferred Technical and Professional Expertise
• Workshop Facilitation: Knowledge in planning and moderating design thinking workshops.
• Experience with AI and/or cloud computing technology.
• Demonstrated experience in collaborating with cross-functional teams and driving user research initiatives within an agile product development environment